{"id":551,"date":"2026-08-01T01:57:55","date_gmt":"2026-07-31T23:57:55","guid":{"rendered":"https:\/\/norvaed.com\/?page_id=551"},"modified":"2026-08-26T17:21:09","modified_gmt":"2026-08-26T15:21:09","slug":"politique-de-livraison","status":"publish","type":"page","link":"https:\/\/norvaed.com\/en\/politique-de-livraison\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"
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Shipping Policy <\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Version effective as of September 1, 2026

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\nShipping with Norvaed<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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At Norvaed, every order is prepared with the utmost care so that your bag reaches you in the best possible condition. We are committed to dispatching your order promptly, with careful packaging and delivery options designed to offer an experience worthy of our products.

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Delivery areas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Norvaed currently delivers to mainland France and several European countries.<\/p>

Available destinations are displayed at checkout.<\/p>

If your country is not available when placing your order, please contact us at hello@norvaed.com. We will look into the possibility of delivery to your destination. hello@norvaed.com<\/em>. Nous \u00e9tudierons la possibilit\u00e9 d\u2019une livraison selon votre destination.

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Preparation times<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Orders are carefully prepared and dispatched within 1\u20132 business days after payment has been confirmed.<\/p>

Orders are prepared and dispatched Monday to Friday, excluding public holidays.<\/p>

Should exceptional circumstances extend this timeframe, we will let you know as soon as possible.

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Delivery times<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Delivery times vary according to the destination and delivery method selected when placing your order.<\/p>

For guidance:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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Destination<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Estimated delivery time\u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Mainland France<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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2\u20134 business days<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Europe<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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3\u20137 business days<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Mainland France<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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D\u00e9lai estim\u00e9 : 2 \u00e0 4 jours ouvr\u00e9s\u00a0 \u00a0 \u00a0 \u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Europe<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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D\u00e9lai estim\u00e9 : 3 \u00e0 7 jours ouvr\u00e9s<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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These times are provided as a guide and may vary depending on the carrier, destination or circumstances beyond our control.

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Carriers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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To offer reliable delivery suited to your destination, Norvaed works with trusted carriers such as Colissimo and Mondial Relay.<\/p>

Depending on your delivery address, chosen delivery method or logistical constraints, we may also use another carrier offering an equivalent level of service.<\/p>

The selected carrier will be displayed at checkout and confirmed in your dispatch email.

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Delivery costs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Delivery is available in mainland France and several countries within the European Union.<\/p>

In mainland France:<\/p>

  • delivery to a collection point or locker costs \u20ac4.90 and is free on orders over \u20ac100;<\/li>
  • home delivery costs \u20ac7.90, reduced to \u20ac3.90 on orders over \u20ac100.<\/li><\/ul>

    For other eligible destinations within the European Union, delivery costs vary according to the country and delivery method selected.<\/p>

    In all cases, the applicable delivery costs are clearly displayed before you confirm your order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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    Order packaging<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    Every order is carefully prepared to protect your product throughout its journey.<\/p>

    Your bag is carefully packaged in suitable protective packaging, designed to preserve its quality until it reaches you.<\/p>

    We pay particular attention to the presentation of every order, to offer an unboxing experience that reflects the Norvaed world.

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    Order tracking<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    Once your order has been dispatched, you will receive a confirmation email. It will include the selected carrier and your parcel\u2019s tracking number, allowing you to follow its journey.<\/p>

    If you do not receive this email or have difficulty tracking your order, please contact us at hello@norvaed.com. hello@norvaed.com.

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    Receiving your order<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    When your order arrives, we invite you to check the condition of the parcel and that the delivered items are correct.<\/p>

    If you notice a damaged parcel, a missing item or any other issue, please contact us as soon as possible at hello@norvaed.com, hello@norvaed.com<\/em>including photographs of the parcel and item concerned where possible.<\/p>

    We will do everything we can to provide an appropriate solution as quickly as possible.

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    Delivery delays<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    The delivery times displayed on our website are provided as a guide and may vary depending on the carrier or circumstances beyond our control.<\/p>

    If your order appears to be unusually delayed in transit, please contact us at hello@norvaed.com<\/em>We will take the necessary steps with the carrier and keep you informed of the situation.

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    Lost or damaged parcels<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    If your parcel is lost in transit or arrives damaged, please contact us as soon as possible at hello@norvaed.com<\/em>.<\/p>

    After checking with the carrier, we will do everything we can to find a solution suited to your situation, whether this involves a replacement, refund or another appropriate solution.<\/p>

    To help us process your request, we may ask you for additional information, such as photographs of the parcel, the items concerned or any other useful details.

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    Incorrect delivery address<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    The customer is responsible for ensuring that the delivery information provided when placing an order is accurate.<\/p>

    In the event of an incomplete or incorrect address, or one that makes delivery impossible, Norvaed cannot be held responsible for the resulting consequences.<\/p>

    If the parcel is returned to us, we may arrange a new shipment once the correct address has been confirmed. Any reshipping costs will be the responsibility of the customer.

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    Exceptional delays<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    At certain times of the year or during exceptional events, preparation and delivery times may be slightly extended.<\/p>

    Should this happen, we will inform you as soon as possible and do everything we can to dispatch your order as quickly as possible.

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    Contact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    Our team is here to answer your questions and support you before, during and after delivery of your order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    Politique de livraison Version applicable \u00e0 compter du 1er septembre 2026 Livraison chez Norvaed Chez Norvaed, chaque commande est pr\u00e9par\u00e9e avec le plus grand soin afin que votre sac vous parvienne dans les meilleures conditions. Nous nous engageons \u00e0 exp\u00e9dier votre commande dans les meilleurs d\u00e9lais, avec un emballage soign\u00e9 et une livraison offerte, pour […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-551","page","type-page","status-publish","hentry"],"blocksy_meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/norvaed.com\/en\/wp-json\/wp\/v2\/pages\/551","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/norvaed.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/norvaed.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/norvaed.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/norvaed.com\/en\/wp-json\/wp\/v2\/comments?post=551"}],"version-history":[{"count":70,"href":"https:\/\/norvaed.com\/en\/wp-json\/wp\/v2\/pages\/551\/revisions"}],"predecessor-version":[{"id":4518,"href":"https:\/\/norvaed.com\/en\/wp-json\/wp\/v2\/pages\/551\/revisions\/4518"}],"wp:attachment":[{"href":"https:\/\/norvaed.com\/en\/wp-json\/wp\/v2\/media?parent=551"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}